Kenner, was a company that seemed to really pride themselves on customer service. I\u2019ve read countless stories where someone wrote into Kenner and received a response regarding their various questions or were sent freebies for unexpected delays in the various mail away promotions.<\/p>\n
The most obvious way, in which they showed great customer service, was with their \u201cWe Really Do Care\u201d service. Pretty much every Kenner toy had a little blurb near the bottom of the instruction sheet like this.<\/p>\nngg_shortcode_0_placeholder\n
Basically, if a part was missing or had been lost, you could write to Kenner and they\u2019d send you a replacement part if available, for free. I\u2019ve read a few stories from people who participated in this first hand and happen to still have the mailer box\/envelope they received along with the parts. However, they are sparse enough that they do not show up in the collector market often.<\/p>\n
In this particular case, the person mailed away for some replacement X-Wing and Millennium Falcon parts. The envelope is postmarked, May 9th 1985, so this was closer to when the Star Wars toy line was winding down.<\/p>\n
Kenner, sent out a sealed bag of X-Wing canons, a Battle Damaged X-wing canopy, and a Millennium Falcon turret. Also, included was an apology note stating that not all the requested parts were available because they were for toys not currently in production.<\/p>\n
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